You must be an experienced administrator with a clear understanding of stuck messages before you use this feature. You can use the Stuck Message Processor to act on problem messages.
Do not check state of any message |
Selecting this option indicates that Stuck Message Resolver won't check the state of any message when clicking on Move button in Message Details section. i.e., even if the message is 'Active' in user's inbox, it will be moved to the selected folder in Message Details section. |
Save State Settings |
Click this button to save the changes made to Do not check state of any message checkbox. |
To clear stuck messages:
Enter the Message ID numbers in the field, using commas to separate numbers. For example, 12, 153, 470.
The Message ID can be obtained from the status bar by moving the mouse pointer to a message in the Mail client.
The Message ID is also available from the Server logs and the Response database. For example, database queries, rule processor, mail receiver, sender prints message ID in the log.
Select the queue to which the message needs to be moved. If department is selected, then the message will Move to the primary folder of the department.
Click Move to start the processor.
Click Refresh to clear the fields.
Click No Answer Chat Messages to no answer the chat messages.
Refer to the Stuck Message State and Resolution topic for tips and additional information about stuck messages. Also, you can use the Stuck Message Resolution Table as a reference about the different states of a stuck message and the actions you can take.