Stuck Message States and Resolution

This table lists the different states for stuck messages. Each State in the table includes the Condition Check, the related Action and resulting New State.

Keep these points in mind when you are working with stuck messages. Some messages cannot be moved, while others can be moved, but with caveats. See the Stuck Message Resolution Table for more information about the different states and actions you can take. You must be an experienced administrator with a clear understanding of stuck messages before you use this feature.

Messages in Completed (9), Pending Delete (10) and Pending External Processing (13) states cannot be moved.
Messages in Track parent (5), Pending Collaborate (7), Pending Forward and Track (8) can be moved to a queue, but state will not be changed.
If the entered message ID is pointing to a child message, then the parent message will also be moved. If the entered message ID is pointing to a parent message, then all children messages will also be moved.

Stuck Message Resolution Table

State	Condition Check	Action	New State
1– Inactive		Moved	1
2 – Active	FolderID is Null	Moved	Inactive
	Folder ID is not a user Folder	Moved	Inactive
	Folder ID and Queue ID is same and the Folder ID is not a user Folder	Moved	Inactive
	Folder ID and Queue ID are different and Folder is a User Folder	Not Moved
3 – Saved	FolderID is Null	Moved	Inactive
	Folder ID is not a User Folder	Moved	Inactive
	Folder ID and Queue ID is same and the Folder ID is not a User Folder	Moved	Inactive
	Folder ID and Queue ID are different and Folder is a User Folder	Not Moved
4 – Read	FolderID is Null	Moved	Inactive
	Folder ID is not a User Folder	Moved	Inactive
	Folder ID and Queue ID is same and the Folder ID is not a User Folder	Moved	Inactive
	Folder ID and Queue ID are different and Folder is a User Folder	Not Moved
5 –Track Parent		Moved	Track Parent
6 – Pending Send		Moved	Inactive
7– Pending Collaborate		Moved	Pending Collaborate
8– Pending Forward and Track		Moved	Pending FT
9– Completed		Not Moved
10–Pending Delete		Not Moved
11–Pending Rules		Moved	Active
12– Pending Completion		Not Moved
13– Pending External Processing		Not Moved

How can I move a stuck message?

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