All Logins Report

Use this report to view a list of all logins during the time period that you specify. Scroll down to view a description of the results of the report.

DB View

This report maps to this DB View: Loginview, which contains one row for each time a user logged into the Kana system.

Select the output that you want the report to be delivered in. This can be DHTML, HTML, Applet, PDF, text, Excel, PS (PostScript), RTF and XML.

Select the language in which you want the report to be delivered.

All

Select this option to find by a date range. The database searches for completed messages within this date range. Select the date range from the menu:

Fields

Select this option to search using the available query fields.

User in

Select the department that the user is in.

Select the name of the user.

Select the date range you want to search from the menu. The choices are:

Enter the date range you want the report to cover.

Beginning Date – Type the start date of the period you want the report to cover. The format is MM/DD/YYYY.
Ending Date – Type the end date of the period you want the report to cover. The format is MM/DD/YYYY.

The date range for the report appears above the report results.

Term	Explanation
Login Date	Date and time each login occurred.
User	KANA Response users who are logged in.
Processing Time	Amount of time spent reading, responding to, or otherwise working on messages.
Time Connected	Total time from login to logout.
Total Logins	Total number of users who logged in.
Total Time Connected	Total login time of all users.