KANA Response Administration
    Introduction to KANA Response Administration
    Content Administration
    System Administration
       Overview
          About System Administration
          Displaying the System Administration Console
          Switching Between Content Administration and System Administration
          About Soap
       Partitions
       Logs
       Mail Receivers
       Mail Senders
       Database Doctor
       Reporters
       Rule Processor
       Stuck Message Processor
       Classifier
       IQ Knowledge
    Copyright and Trademark