Routing a Message with Standard Phrases

The standard phrases that have been set in user's preferences (Greeting, Header, Footer, and Signature) will be applied to fill empty standard phrases on a message when the message is downloaded to user's inbox.

Consider the following conditions:

• User does not change standard phrases before routing out the message
  Standard phrases from user's preferences that are applied to the message will be removed from the message when the user routes the message out of his/her inbox.
  Standard phrases that have been set in current user's preferences will be applied to the message that was routed out of previous user's inbox.


• User changes Greeting and Header before routing out the message
  Only the standard phrases from user's preferences (Footer and Signature) that are applied to the message will be removed from the message when the user routes the message out of his/her inbox.
  Standard phrases that changed by user before routing out the message (Greeting and Header) will be retained.

Standard phrases applied by rules

Consider the following conditions:

• If a message has all standard phrases (Greeting, Header, Footer, and Signature) applied by rules
  Standard phrases that have been set in user's preferences will not be applied to the message when the message is downloaded to user's inbox.
  Standard phrases applied by rules to the message will be retained when the message is routed out of current user's inbox.


• If a message has 2 standard phrases (Greeting and Header) applied by rules
  Standard phrases that have been set in user's preferences will be applied to fill empty standard phrases (Footer and Signature) on the message when the message is downloaded to user's inbox.
  Only the standard phrases applied by rules (Greeting and Header) will be retained when the message is routed out of current user's inbox.


• If a message has standard phrases applied by rules and the standard phrases that have been set in user's preferences are same with standard phrases applied by rules
  Standard phrases applied to the message will be removed when the message is routed out of current user's inbox.

Learn about standard phrases.

How do I edit standard phrases?

How do I add a standard phrase?

Can I delete a standard phrase?

Learn about templates.

How do I add a template?

Learn about departments.

Learn about merge fields.