Use this window to manage addresses commonly used by the current department for forwarding messages to non-Response users. To display this window, click the Address Book entry under the appropriate department in Content Administration.
The window may have two panes:
The Address Book lists frequently used e-mail addresses. For example, you can use it to list addresses of subject experts to whom you might want to forward a message or with whom you might want to collaborate on a response. You can click the header of each column to change the sorting order.
First Name |
Displays the person's first name. |
Last Name |
Displays the person's last name. |
Nickname |
Displays the alternate name for the person. Users can enter the nickname in the To field of an outgoing message. |
E-Mail Address |
Displays the e-mail address that will be used if you use the address book entry to send a message. |
Department |
Displays the Response department that the person belongs to. |
Organization |
Displays the organization that the person works for. |
Last Modified By |
Displays the name of the user who last modified this address book record. |
Last Modified Time |
Displays the time that the address book record was last updated. |
Use the Address Book Entry pane to add and edit address book entries. Click the Create a new entry icon to create a new entry. The only information in this pane that is related to information in the KANA Response system is the Department.
First name |
Indicates the person's first name. |
Last name |
Indicates the person's last name. |
Full name |
Indicates the person's full name. This is the name that appears in the user's address book. |
Department |
Indicates the KANA Response department to which this address book entry belongs. |
E-mail address |
Indicates the e-mail address that will be used if you use the address book entry to send a message. |
Nickname |
Indicates an alternate name for this person that a user can enter into the To field of outgoing messages. Nicknames appear in lower case. If you enter a nickname in upper case or mixed case, KANA Response converts the nickname to lower case. |
Title |
Indicates the person's title within the organization. |
Organization |
Indicates the name of the organization to which the person belongs. |
Mailbox Group |
Indicates the name of the mailbox group to which an e-mail address is assigned. |
How do I add address book entries?
How do I edit address book entries?